Mentorship

   Interpretive

     What is the most important thing you gained from this experience? Why?

The most important thing I have gained from this experience is that ensuring successful managing in a small retail business, or any retail business for that matter require several different actions. I now understand how much more difficult it is to manage a store than i thought it was. Working with my me or Amy had given me the chance to see how she runs and manages her store and what I can take in and use in the future. The most important thing I have learned from her is ensuring the happiness in customers. She is probably one of the most. If not the most welcoming employee (manager in her case) that I have ever encountered. I have realized how crucial it is to greet every customer with a smile, start small talk just to ask how their day is going or what they need help with. It makes the customer feel appreciated and valued, which should be a common goal for all retail stores.

   Applied

     How has what you’ve done helped you to answer your EQ?  Please explain.

Everything I have researched for my EQ to find my answers has been proven by everything I have seen at Maple Boutique. My answer one came specially from an interview with Amy. She told me how social media is the biggest way of getting her business out there and bringing more people in. My second answer which is creating a website also came from Amy. It wasnt directly from her, but observing how much goes on her website and how much profit comes from having a clear and concise website for her business allowed me to research more into if it would be a good answer to my EQ. My last answer which is professional customer service 100% came from mentoring at Maple. Like explained in my first question, making the customer feel like they are a part of the company or business should be the business's top priority.