Independent Component 2

LITERAL
(a) I,Yuritzi Mora, affirm that I completed my independent component which represents 32 hours of work
(b)

1.  "10 Ways to Deliver Great Customer Service." BusinessNewsDaily.com. Purch, 6 Oct. 2011. Web. 27 Mar. 2015.
2. Sisson, Natalie. "7 Key Tools To Run Your Online Business From Anywhere."Forbes. Forbes Magazine, 25 Aug. 2013. Web. 26 Feb. 2015.
3. Moskowitz, Robert. "How to Safely Expand Your Small Business | QuickBooks." QuickBooks. Intuit, 04 Mar. 2013. Web. 29 Jan. 2015.

(c) My hours are updated(d) For my independent component I completed 32 extra hours of mentorship. Originally my plan for independent component 2 was to take a class up at Cal Poly on psychology. Unfortunately, all the classes were either filled, or the professors told me they weren't taking any I-Poly kids at the moment. When psychology classes didn't work out, I decided to look for accounting classes or anything that could help me learn about finances more, but almost all the classes on that had prerequisites. That's when I decided to just talk to my mentor and ask if I could come into the store more often to complete extra hours with her.  
  INTERPRETIVE Defend your work and explain the component's significance and how it demonstrates 30 hours of work.  
While completing extra hours working/mentoring at Maple Boutique, Amy explained to me a lot more about the business side in retail. I learned how to complete order and sales forms, then, how to sort the store's finances. I also asked Amy how she started her store's website and she showed me what's important to include, and what draws customer's in. For most of my mentorship, a lot of what I was learning was how to deal with customers or how to organize around the store, so I was very happy and content when Amy gave me the opportunity to expand my business knowledge. For the extra hours I mentored, there was also plenty in store events which allowed me to see how Amy organizes events for her store and how she interacts with larger groups of customers. Attending these events also made me open up and speak to customers, rather than steaming or tagging clothes like I usually do.

 





APPLIEDHow did the component help you answer your EQ? Please include specific examples to illustrate how it helped. 
One answer to my EQ is maintaining a visually striking yet organized website, and the other is having great customer service. Amy was able to show me how both work so well for her store. Like previously explained, Amy showed me why having a website for her boutique is so important. She explained to me why she chooses to have a simple layout rather than something that will overwhelm visitors. She taught me what should be excluded and what MUST be included. At the beginning of when I started mentoring she told me her website didn't include online shopping, but she decided to input it because it's what her customers wanted and found more convenient. I found this extremely helpful as it explained more to me why a website can bring in more profits for a small business. My last answer is customer service and I was definitely able to see how good customer service, keeps customers coming back. Amy and her employees are by far one of the best examples of great customer service I have seen in ANY store. Not only are they kind and welcoming, but they make customers feel like they are part of the store and will go out their way to assist anybody. I appreciated how well they handled groups of customers at the store events, and how they would constantly made everybody feel included. Out of all my time mentoring at Maple, not once have I heard a customer complain, and that showed me everything I learned from Amy is valuable.