Helping Amy while tagging accessories, she told me how she uses the style number system for her store. It helped me understand how she tracks all her items when she puts them in the POS. Amy says this way its easier to know what's in the store and how many of them there are, so she can manage products more efficiently. She told me a story how when she first started off, a customer shoplifted her store right in front of her, and at the time she didn't know what to do, but since then she's gotten a lot better at keeping track of everything and not letting thing like that happen.
The highlight of mentoring this month was attending a Maple Boutique event. Amy invited customers to come in and create floral crowns for Coachella week, which was a huge turnout. Not only were there a lot of customers to make the crowns, but a lot of customers for sales. I've been to previous events at Maple, but this was by far my favorite because I got to see more of how Amy's employees act towards customers to exceed great customer service; which is one of my answers. Not only that, but it was a great environment, and it helped me open up to speak to customers more and assist them with anything they needed.
While interviewing Donna this month (owner of The Grove Boutique) I realized how many different managing styles there are. Donna is very more laid back and doesn't do much managing as lets say her daughter does for the store, while Amy is very hands-on and always on top of everything that goes on in her store. I admire Amy for that because it shows me how committed and how much her store is really her passion. The one thing both owners have in common is believing in having excellent customer service, which if I was doubting as my best answer to my EQ before, is now for certain. It was definitely nice to get a different perspective from another owner, so I could compare between managing styles in small businesses.
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